What happens when an energy supplier goes out of business?

Your gas or electricity won’t be cut off if your energy supplier has gone out of business. The gas and electricity regulator Ofgem will arrange for your account to be transferred to a new supplier. There won’t be a break in your supply when it’s transferred over, though the price you pay for your energy might go up.

Your new supplier will contact you and explain how much you will be paying for your energy. They’ll also tell you what’s going to happen to your credit balance from your old supplier if you had one – it should be refunded or transferred to your new account.

You should read your meter straight away and make a note of the readings or take a photo. You’ll need to give the readings to your new supplier – it will help make sure that your bills are accurate. Let them know if you can’t read your meter.

Your new supplier could be more expensive that your old one, so you might want to switch to a different supplier – you won’t be charged an exit fee.

If you have a prepayment meter

If you’re a prepayment customer, your new supplier should:

  • tell you how you’ll get a replacement key or card
  • provide a new prepayment meter if necessary – they shouldn’t charge you for this
 

If you’ve been paying off debt through your meter, that should carry on as usual. You should check with your new supplier to make sure, otherwise your debt might build up again.

You should also check where your nearest top-up point is – it might not be the one you’ve been using.

You’ll still be able to get emergency credit, though the amount you can get might change. Your new supplier can tell you how much emergency credit will be available.

You can switch to a different supplier if you want a better energy deal – you won’t be charged an exit fee by your new supplier.

Who is my new energy Supplier?

When

Old supplier

Customer base

New supplier

18 October

GOTO Energy

  • c22,000 domestic

Shell Energy from 21 October 2021

14 October

Daligas

  • c9,000 domestic and non-domestic

Shell Energy from 17 October 2021

13 October

Pure Planet

  • c235,000 domestic

Shell Energy from 17 October 2021

13 October

Colorado Energy

  • C15,000 domestic

Shell Energy from 17 October 2021

29 September

ENSTROGA

  • c6,000 domestic

E.ON Next from 3 October 2021

29 September

Igloo Energy

  • c179,000 domestic

E.ON Next from 3 October 2021

29 September

Symbio Energy

  • c48,000 domestic
  • non-domestic

E.ON Next from 3 October 2021

22 September

Avro Energy

  • c580,000 domestic

Octopus Energy from 26 September 2021

22 September

Green Supplier Limited (‘Green.’)

  • c255,000 domestic
  • non-domestic

Shell Energy from 27 September 2021

14 September

People’s Energy

  • c350,000 domestic
  • c1,000 non-domestic

British Gas from 19 September 2021

14 September

Utility Point

  • c220,000 domestic

EDF from 18 September 2021

7 September

PFP Energy

  • 82,000 domestic
  • 5,600 non-domestic

British Gas from 11 September 2021

7 September

MoneyPlus Energy

  • c9,000 domestic

British Gas from 11 September 2021

9 August

Hub Energy

  • c6,000 domestic
  • c9,000 non-domestic

E.ON Next from 13 August 2021

27 January

Green Network Energy

  • c360,000 domestic
  • non-domestic

EDF from Sunday 31 January 2021

27 January

Simplicity Energy

  • c50,000 domestic

British Gas Evolve from 31 January 2021

Source: Ofgem (20.10.21) Check who’s taken over your energy supply | Ofgem