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energy supplier?
We're here to help

Energy supplier
problems?
We're here
to help

Shell Energy Retail Limited appointed as the new energy supplier for former customers of GOTO Energy (21.10.21)

Ofgem have appointed Shell Energy Retail Limited to take on customers of GOTO Energy. This transfer will happen automatically.

For more information on what happens when an energy supplier ceases trading, you can visit our dedicated information page.

Shell Energy Retail Limited appointed as the new energy supplier for former customers of Pure Planet, Daligas, and Colorado Energy (18.10.21)

Ofgem have appointed Shell Energy Retail Limited to take on customers of Pure Planet, Daligas, and Colorado Energy. This transfer will happen automatically.

For more information on what happens when an energy supplier ceases trading, you can visit our dedicated information page.

ENERGY SUPPLIER GOTO ENERGY (UK) HAS CEASED TRADING (18.10.21)

Energy supplier GOTO Energy (UK), who supply gas and electric to 22,000 customers has ceased trading from today (18.10.21). Gas and Electricity regulator Ofgem will select and arrange for customer account(s) to be transferred over to a new supplier as soon as possible.

 

Affected customers should be contacted by their new supplier and advised of what will happen next, once they are appointed.

 

More advice and information on what happens when an energy supplier goes out of business is available HERE

ENERGY SUPPLIER DALIGAS LIMITED HAS CEASED TRADING (15.10.21)

Energy supplier Daligas Limited has announced that from today (15.10.21), they have ceased trading. Gas and Electricity regulator Ofgem will select and arrange for customer account(s) to be transferred over to a new supplier as soon as possible.

 

Affected customers should be contacted by their new supplier and advised of what will happen next, once they are appointed.

 

More advice and information on what happens when an energy supplier goes out of business is available HERE.

ENERGY SUPPLIERS PURE PLANET AND COLORADO ENERGY HAVE CEASED TRADING (14.10.21)

Energy suppliers Pure Planet and Colorado Energy have announced that from today (14.10.21), they have ceased trading. Gas and Electricity regulator Ofgem will select and arrange for customer account(s) to be transferred over to a new supplier as soon as possible.

 

Affected customers should be contacted by their new supplier and advised of what will happen next, once they are appointed.

 

More advice and information on what happens when an energy supplier goes out of business is available HERE.

Ofgem have appointed E.ON Next to take on former customers of ENSTROGA, Igloo Energy and Symbio Energy (04.10.21)

Ofgem have appointed E.ON Next to take on customers of ENSTROGA, Igloo Energy and Symbio Energy. This transfer will happen automatically.

For more information on what happens when an energy supplier ceases trading, you can visit our dedicated information page.

ENERGY SUPPLIERS IGLOO, SYMBIO AND ENSTRONGA HAVE CEASED TRADING (29.09.21)

Energy suppliers Igloo, Symbio, and ENSTROGA have announced that from today (29.09.21), they have ceased trading. Gas and Electricity regulator Ofgem will select and arrange for customer account(s) to be transferred over to a new supplier as soon as possible.

 

Affected customers should be contacted by their new supplier and advised of what will happen next, once they are appointed.

 

More advice and information on what happens when an energy supplier goes out of business is available HERE.

Shell Energy appointed as the new energy supplier for former customers of Green Supplier Limited (27.09.21)

Ofgem have appointed Shell Energy as the new supplier who will be taking on former customers of Green Supplier Limited.

For more information on what to expect, you can visit our information page.

Octopus Energy appointed as the new energy supplier for former customers of Avro Energy (26.09.21)

Ofgem have appointed Octopus Energy to take on former customers of Avro Energy. 

For more information on what to expect, you can visit our information page.

Ofgem announce Avro Energy & Green Supplier Limited cease trading (22.09.21)

Ofgem have announced that Avro Energy & Green Supplier Limited have ceased trading from today (22.09.21).

 

Gas and Electricity regulator Ofgem will select and arrange for your account(s) to be transferred over to a new supplier as soon as possible. You should be contacted by your new supplier and advised of what will happen next.

 

More advice and information on what happens when an energy company goes out of business is available HERE.

New Suppliers announced for People's Energy & Utility Point Customers

New suppliers have been announced for the two energy suppliers who ceased trading last week. 

Ofgem have appointed British Gas to take on customers of People’s Energy, and EDF have been appointed to take on Utility Point customers. For more information on what to expect, you can visit our information page.

News: People’s Energy and Utility Point Announce Administration (14.09.21)

People’s Energy and Utility Point have announced that from today (14th September 2021), they have ceased trading.

Gas and Electricity regulator Ofgem will select and arrange for your account(s) to be transferred over to a new supplier as soon as possible.

You should be contacted by your new supplier and advised of what will happen next.

More advice and information is available HERE

MoneyPlus Energy cease trading - British Gas announced as new supplier for customers (10.09.21)

British Gas have been announced as the new supplier for the 9,000 customers who were previously supplied by MoneyPlus Energy. 

You should be contacted by your new supplier and advised of what will happen next.

More advice and information is available HERE

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We provide free, practical advice and information on energy-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Have basic or complex energy enquiries relating to your supplier
  • Wish to understand your energy supplier’s complaints process
  • Experiencing problems with your energy billing

We provide free, practical advice and information on energy-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Have basic or complex energy enquiries relating to your supplier
  • Wish to understand your energy supplier’s complaints process
  • Experiencing problems with your energy billing

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Home Energy Scotland offer free, impartial advice to help you stay warm at home, save energy and reduce your carbon footprint. Funded by the Scottish Government, Home Energy Scotland can also help you access financial support to make your home more efficient and cheaper to heat.

You can find out more at www.homeenergyscotland.org or call free on 0808 808 2282