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energy supplier?
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Problems with your
energy supplier?
We're here to help

Energy supplier
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to help

The Energy Bills Support Scheme (EBSS)

With the Energy Bills Support Scheme (EBSS) payments set to kick off from the 1st of October, many are wondering what this will mean for them, how this will work, and when they will see the benefit.

What is the Energy Bills Support Scheme (EBSS)?

The Energy Bills Support Scheme is a £400 discount that will be applied to the energy bills of all UK households to help with the cost of energy bills from the 1st of October 2022. You do not need to apply for the discount. The specifics of how payments will be provided by your energy supplier (More on this later).

This will be delivered over a six-month period from October 2022, with many suppliers advising payments will be made within 10-days of the commencement of the scheme.

Who is Eligible for EBSS?

Every household with a domestic electricity connection in the UK is eligible for the £400 discount. Energy suppliers will contact you about the specifics of how payments will be made.

How will I Receive the Discount?

Individual energy suppliers will administer discounts for their own customers and make payments over the six-month period to ensure households receive financial support over the winter months.

This will be applied as follows:

  • October 2022 – £66
  • November 2022 – £66
  • December 2022 – £67
  • January 2023 – £67
  • February 2023 – £67
  • March 2023 – £67

The discount will be supplied monthly, regardless of the frequency of customer payments – meaning those who pay quarterly or with payment cards will be paid the amounts with the same regularity (i.e., monthly).

YOU WILL NEVER BE ASKED FOR YOUR BANK DETAILS FROM OFGEM, OR ANYONE ELSE – Those with a domestic energy supply do not need to apply for the discount.

There are scammers reaching out to people asking for financial and personal information. It is important to ensure we DO NOT Supply this information and report any suspected scams or suspicious activity at www.scamwatch.scot.

You do not need to get in contact with your energy supplier, as all domestic energy customers will be automatically eligible.

Those who have not received their first instalment by the end of October should reach out to their energy supplier for more information.

If you require energy advice, or are having difficulty reaching your supplier, energyadvice.scot can help!

Call us on 0808 196 8660 (Monday to Friday,9am-5pm) or visit

www.energyadvice.scot.

SCAM WARNING: ENERGY REBATE SCAMS

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We can provide advice and information if you:

  • Have an energy enquiry relating to your supplier (no matter how complex)
  • Wish to understand your energy supplier’s complaints process
  • Are experiencing any problems with your energy bills

We provide free, practical advice and information on energy-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Have basic or complex energy enquiries relating to your supplier
  • Wish to understand your energy supplier’s complaints process
  • Experiencing problems with your energy billing

We provide free, practical advice and information on energy-related matters to the citizens of Scotland.

We can provide advice and information if you:

  • Have basic or complex energy enquiries relating to your supplier
  • Wish to understand your energy supplier’s complaints process
  • Experiencing problems with your energy billing

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Home Energy Scotland offer free, impartial advice to help you stay warm at home, save energy and reduce your carbon footprint. Funded by the Scottish Government, Home Energy Scotland can also help you access financial support to make your home more efficient and cheaper to heat.

You can find out more at www.homeenergyscotland.org or call free on 0808 808 2282