What is Sunrise Bot and how to use it?
+ An Artificial Intelligence (AI) chatbot trained to answer a range of energy questions for Scottish energy households and small businesses
+Quick look up into Advice Scot’s extensive energy knowledge base
+24/7 service – get your doubts clarified and prepare better if you have a call back session with an energy advisor
– Note: not all types of questions are suitable here. If you need Urgent assistance, at risk of being off-supply or vulnerable, call us instead.
-I can only guide you on energy matters or record your issue. Human agents will then be able to escalate your issue with Energy Supplier or Ombudsman
-I’m new. Please try me out and leave your feedback.
I loved my experience with this. The answer was hiding in plain sight. I got what I needed so my issue could be escalated with my supplier. The bot found it in seconds!
Anna Maria
Energy Customer
