What happens when an energy supplier goes out of business?
Your gas or electricity won’t be cut off if your energy supplier has gone out of business. The gas and electricity regulator Ofgem will arrange for your account to be transferred to a new supplier. There won’t be a break in your supply when it’s transferred over, though the price you pay for your energy might go up.
Your new supplier will contact you and explain how much you will be paying for your energy. They’ll also tell you what’s going to happen to your credit balance from your old supplier if you had one – it should be refunded or transferred to your new account.
You should read your meter straight away and make a note of the readings or take a photo. You’ll need to give the readings to your new supplier – it will help make sure that your bills are accurate. Let them know if you can’t read your meter.
Your new supplier could be more expensive that your old one, so you might want to switch to a different supplier – you won’t be charged an exit fee.
If you have a prepayment meter
If you’re a prepayment customer, your new supplier should:
- tell you how you’ll get a replacement key or card
- provide a new prepayment meter if necessary – they shouldn’t charge you for this
If you’ve been paying off debt through your meter, that should carry on as usual. You should check with your new supplier to make sure, otherwise your debt might build up again.
You should also check where your nearest top-up point is – it might not be the one you’ve been using.
You’ll still be able to get emergency credit, though the amount you can get might change. Your new supplier can tell you how much emergency credit will be available.
You can switch to a different supplier if you want a better energy deal – you won’t be charged an exit fee by your new supplier.
Who is my new energy Supplier?
When | Old supplier | Customer base | New supplier |
---|---|---|---|
18 January 2022 | Together Energy Retail Ltd |
| British Gas from 24 January 2022 |
1 December 2021 | Zog Energy Limited |
| EDF from 4 December 2021 |
25 November 2021 | Orbit Energy Limited |
| Scottish Power from 1 December 2021 |
25 November 2021 | Entice Energy |
| Scottish Power from 28 November 2021 |
16 November 2021 | Neon Reef Limited |
| British Gas from 21 November 2021 |
16 November 2021 | Social Energy Supply Ltd |
| British Gas from 21 November 2021 |
3 November 2021 | CNG Energy Limited |
| Pozitive Energy from 7 November 2021 |
2 November 2021 | Omni Energy Limited |
| Utilita from 7 November 2021 |
2 November 2021 | MA Energy Limited |
| SmartestEnergy from 7 November 2021 |
2 November 2021 | Zebra Power Limited |
| British Gas from 7 November 2021 |
2 November 2021 | Ampoweruk Ltd |
| Yü Energy from 7 November 2021 |
1 November 2021 | Bluegreen Energy Services Limited |
| British Gas from 7 November 2021 |
18 October | GOTO Energy |
| Shell Energy from 21 October 2021 |
14 October | Daligas |
| Shell Energy from 17 October 2021 |
13 October | Pure Planet |
| Shell Energy from 17 October 2021 |
13 October | Colorado Energy |
| Shell Energy from 17 October 2021 |
29 September | ENSTROGA |
| E.ON Next from 3 October 2021 |
29 September | Igloo Energy |
| E.ON Next from 3 October 2021 |
29 September | Symbio Energy |
| E.ON Next from 3 October 2021 |
22 September | Avro Energy |
| Octopus Energy from 26 September 2021 |
22 September | Green Supplier Limited (‘Green.’) |
| Shell Energy from 27 September 2021 |
14 September | People’s Energy |
| British Gas from 19 September 2021 |
14 September | Utility Point |
| EDF from 18 September 2021 |
7 September | PFP Energy |
| British Gas from 11 September 2021 |
7 September | MoneyPlus Energy |
| British Gas from 11 September 2021 |
9 August | Hub Energy |
| E.ON Next from 13 August 2021 |
27 January | Green Network Energy |
| EDF from Sunday 31 January 2021 |
27 January | Simplicity Energy |
| British Gas Evolve from 31 January 2021 |
Source: What happens if your energy supplier goes bust | Ofgem