Advice Direct Scotland is the official source of energy advice for both consumers and microbusinesses in Scotland. We believe that every household deserves to feel safe and warm, and our Energy Partnership Helpline is here to make that possible.
This new support channel aims to deliver more efficient and effective outcomes for you and your clients.
What does this helpline provide for you and those you assist?
Direct, priority access to accredited energy advisors, trained to provide end-to-end support for any energy consumer issues.
Real-time access to non-public energy supplier customer support channels. ADS are the only organisation in Scotland with the ability to access these methods of support, helping to dramatically cut-down waiting times for you and your clients.
Comprehensive, holistic support across not just energy, but debt, welfare, housing, employment and general consumer issues.
Access to interpreter services for almost 300 languages and BSL translation to ensure accessibility for everyone.
What information might you need before contacting us?
Before contacting our partnership helpline, it might be useful to collect the following details from your client:
- The name of their energy supplier,
- The name of the account holder
- The account number
In order to help, our advisors will need to collect certain information from the people you support, to ensure that we deal with their case effectively. This information may include special category data. All interactions are handled with complete confidentiality. This information will be held in compliance with the General Data Protection Regulations and Data Protection Act. Our Privacy Policies are accessible across all of our websites.
How to access the service?
Our free partnership helpline operates Monday to Friday, 9am to 5pm. You can reach us on 0808 169 5075.
If you have any queries about the partnership helpline, you can also email us at workingtogether@advice.scot.
We’re looking forward to working with you to support households across the country struggling with energy-related issues.
